March 20, 2020
Jack & Jill Families:
I hope that you and your families are safe and healthy during these challenging times. COVID-19 has affected all areas of our lives, and we are all adjusting to what the new “normal” will be while we do what we can to help.
We are a community-based program and we appreciate your support during these challenging times.
We have worked diligently to follow guidelines from the Minnesota Department of Health in order to implement social distancing and promote the safety and health of all children and staff. The Jack & Jill staff have been stellar in their ability to continue to provide exceptional care to your children through recent challenges. It has been encouraging to see the children enjoying school and “normalcy” during the day, as well as the controlled smaller classroom size of 10 children. The kitchen staff continue to prepare a variety of consistent, healthy and fresh meals for the children and staff, which offer great benefits for the body and mind right now.
Many of you have been required to work from home. We understand as parents, you are figuring out how to balance working from home while caring for your children. We are grateful for our families continued support for our staff and program.
Our enrollment has reduced this week and next, due to families working from home. As a result, some staff have taken voluntary leaves of absence and we have been required to reduce our overall staff numbers, we hope temporarily. We look forward to staff returning as our enrollment increases.
To be clear, we continue to have more than enough staff to meet our current needs and have sufficient staff to increase our current enrollment. In order to support our families—many of which are first responders and others who can’t work from home or otherwise require continuing care—and to keep as many of our talented staff employed as possible, we continue to remain open. We kindly remind you that tuition remains due for March even for those families that have chosen not to attend. We hope you understand this decision is necessary in order to keep our facility open as long possible to serve the needs of our families and community.
We are offering families the opportunity for a tuition reduction in April to maintain their enrollment in the future and to allow us to keep as many of our teachers and staff employed. In order to take advantage of this opportunity, families must pay 50% of their April tuition to continue to maintain enrollment. This will ensure their child’s enrollment will be held for their return without a re-enrollment fee. All prepaid tuition will be applied to future invoices. Families that withdraw from the program entirely and do not provide an expected return date will not be guaranteed an enrollment spot in the future and will be required to pay a re-enrollment fee.
Parents working from home have the option to reduce their scheduled child’s attendance to accommodate their ability to work uninterrupted. If you are interested in adjusting your child’s schedule, please email: firstname.lastname@example.org
Many families have asked about our care for school age children. We will begin to offer daily school age care for families starting Monday, March 23rd. You will receive a separate email outlining options and cost. A full-day and part-day option will be available, along with the option of select days per week. Our staff are licensed elementary education teachers and will be able to provide a structured academic learning day for your Kindergarten through age 12 child in a maximum group setting of 10 children. The school age registration will be limited at each site and enrollment will be accepted as it is received. If you are interested in school age care, please email: email@example.com
If you are looking to withdraw your child from care entirely, please carefully review our Contract Cancellation and Withdrawal policy in our Family Handbook available below. As families may choose to withdraw from our program, we will be offering the vacancy to other families in need of care.
We appreciate your continued support. We of course think of our families and clients – during these challenging times – that have lost their jobs and experienced other hardships. We hope to work with you and support each other to get through this.
One day at a time and we will have a healthier future!
Carol L. Arens
Contract Cancellation and Withdrawal
Cancellation and withdrawal from the program requires a four-week written notice to the Administrator. Verbal notification is not sufficient. Parents/guardians withdrawing from the program without sufficient written notice will be billed tuition and if not paid within two weeks, the account will be turned over to our collection agency. If you withdraw, and wish to re-enroll during the same program year, a $150.00 registration fee and written notice will be required. Re-enrollment will not be allowed until any outstanding balance is paid in full. If written withdrawal notice is received less than four weeks in advance of the last date of attendance, you will be charged the full tuition rate for the four week period.